A clear starting point.
Planned connections will bring enquiries from our Adult and Kids forms into a consistent process. Kids enquiries will use the parent’s or guardian’s contact details.
Platform in development
A clearer path.From first enquiry
to your next step.
Lead-Flow is Movement Dynamics’ planned enquiry and conversation platform. Designed to organise enquiries, support helpful replies and connect you with our team.
About the platform
Thoughtful communication.
One place to stay organised.
We’re building Lead-Flow to support the journey from an initial enquiry to a conversation with the Movement Dynamics team.
Replies with context.
AI-assisted responses will use verified business information. Questions that need a team member will be handed over for personal attention.
Follow-ups that respect you.
The planned workflow will respect replies, requested waiting dates and requests to stop messages, with human oversight throughout.
Your information
Privacy notice
Updated 9 November 2026This notice explains how Movement Dynamics handles information through Lead-Flow, also identified in Meta as Movement Dynamics AI Assistant. It covers enquiries from our Meta Instant Forms and conversations with our business WhatsApp number. The new platform is currently being configured; publishing this notice does not mean automated messaging is live.
Information we use
We use the contact information you provide, such as your name, phone number and email; your enquiry and form reference; relevant conversation content; message timestamps and delivery events; and your communication preferences, requested follow-up dates and team actions. For children’s training enquiries, a parent or guardian should contact us. Please do not send medical records, identity documents or other information that is unnecessary for your enquiry.
Why we use it
We use this information to answer your questions, explain our services, arrange a conversation with our team, organise relevant follow-ups, respect waiting dates and requests to stop, prevent duplicate messages, and maintain reliable communication records. We do not sell your enquiry or conversation data.
AI assistance and human help
Lead-Flow is designed to use OpenAI to help interpret relevant messages and prepare responses using Movement Dynamics’ approved business information. When enabled, the relevant conversation context is sent to OpenAI through its API. AI may make mistakes. You can ask to speak to our team, and questions requiring a team member are handed over for human attention. Automated messages are not medical advice or a confirmed booking.
Service providers, storage and access
Meta provides our lead forms and WhatsApp messaging services. Google Firebase and Google Cloud provide the new platform’s hosting and database services; its database region is Singapore. OpenAI provides the planned AI assistance. These providers may process information in other countries under their applicable service terms and privacy arrangements. Access to our private operational records is restricted to authorised Movement Dynamics personnel and the service providers needed to operate the platform. This public page does not display customer records.
Retention and deletion
We retain information for as long as it is needed to manage your enquiry, provide requested services, maintain communication preferences and meet applicable recordkeeping obligations. You may request deletion using the instructions below. Our team reviews requests, removes information that is no longer needed, and explains any limited records that must be retained. A minimal record of a request to stop may be retained to prevent further unwanted messages. Deleting our records does not automatically delete messages or records held separately by you or Meta.
Your choices and requests
You can ask us to stop follow-ups, wait until a requested date, connect you with a person, or provide access to, correct or delete your information. Contact our team through the Movement Dynamics contact page or our business WhatsApp number +60 19-913 7632. See the data-request instructions below. We update this notice when the service or our handling of information changes.
Access, correction & deletion
Make a data request.
- Contact our team through the Movement Dynamics contact page and mention “Lead-Flow data request”.
- Provide the contact number or email used in your enquiry, and tell us whether you are requesting access, a correction or deletion.
- Our team will verify the request and explain the next steps, including whether any records must be retained to meet applicable obligations.
This is a team-handled request route. It is not an automated deletion service, and submitting a request does not immediately remove records.